SHIPPING POLICY
Last Updated: September 17, 2026
Thanks for shopping Nuklehed.
We work hard to get your gear packed up and headed your way as quickly as possible. The information below explains our general processing, shipping, delivery, and order policies.
ORDER PROCESSING
Most in-stock orders are processed and prepared for shipment within 1–3 BUSINESS DAYS after your order is placed.
Orders are generally processed Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will typically begin processing on the next business day.
During product launches, sales, holidays, special events, or periods of unusually high order volume, processing may take longer.
Processing time is separate from shipping/transit time.
SHIPPING OPTIONS
Available shipping methods and shipping charges are displayed during checkout based on your order and delivery address.
Shipping rates may vary based on:
- Package size and weight
- Shipping destination
- Selected shipping method
- Carrier rates
- Promotional shipping offers
Any available estimated delivery timeframe will be displayed during checkout when possible.
WHEN WILL MY ORDER ARRIVE?
Your estimated delivery time consists of two parts:
Processing Time + Carrier Transit Time = Estimated Delivery Time
For example, if your order takes two business days to process and the selected shipping service takes three business days in transit, your estimated total delivery time would be approximately five business days.
Delivery dates and transit times provided by shipping carriers are generally estimates unless a particular shipping service expressly guarantees delivery by a certain date.
ORDER TRACKING
When your order ships, we’ll send a shipping confirmation to the email address provided with your order.
When available, the confirmation will include a tracking number so you can follow your package.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
SHIPPING ADDRESSES
Double-check your address before hitting that order button.
Customers are responsible for providing a complete and accurate shipping address.
Please make sure your:
- Name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
are correct before submitting your order.
If you notice an error after placing your order, contact us immediately at skullsquad@nuklehed.com.
We’ll do our best to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the shipping carrier.
INCORRECT OR INCOMPLETE ADDRESSES
If a package is returned to Nuklehed because the customer supplied an incorrect or incomplete shipping address, additional shipping charges may apply if the customer requests that the order be shipped again.
Original shipping charges are generally non-refundable when a delivery failure results from an incorrect or incomplete address supplied by the customer, except where otherwise required by law.
CARRIER DELAYS
Once your package leaves our hands, it’s in the carrier’s network.
Weather, holidays, transportation disruptions, carrier volume, natural disasters, and other circumstances can occasionally cause delays.
We will help when reasonably possible, but Nuklehed does not control carrier operations and cannot guarantee estimated carrier delivery dates unless expressly stated otherwise.
If we are unable to ship your order within the time promised by Nuklehed, we will provide any notices, cancellation options, or refunds required by applicable law.
LOST PACKAGES
If your tracking information stops updating or your package appears to be lost in transit, contact us at [CUSTOMER SERVICE EMAIL].
We’ll help review the tracking information and, when appropriate, work with the shipping carrier to determine what happened.
Please include your:
- Name
- Order number
- Shipping address
- Tracking number, if available
We may ask that you allow a reasonable amount of time for delayed packages to arrive or for the carrier to complete a package investigation before a replacement or refund is issued.
PACKAGES MARKED “DELIVERED”
If your tracking information shows that your package was delivered but you can’t find it, we recommend:
- Checking around your porch, garage, mailbox, side doors, and other possible delivery locations.
- Checking with members of your household.
- Checking with neighbors who may have received the package.
- Allowing a short period of time in case the carrier marked the package delivered before completing delivery.
- Contacting the shipping carrier.
If you still can’t locate your package, contact us at skullsquad@nuklehed.com and we’ll help determine the appropriate next steps.
DAMAGED PACKAGES
If your package or merchandise arrives damaged, contact us as soon as reasonably possible at skullsquad@nuklehed.com.
Please include:
- Your order number
- A description of the damage
- Photos of the damaged merchandise
- Photos of the shipping package, when applicable
Please keep the merchandise and original packaging until we’ve had an opportunity to review the issue.
If the merchandise was damaged during shipment or arrived defective, we’ll work with you on an appropriate replacement or refund in accordance with our Return & Refund Policy and applicable law.
WRONG ITEM OR MISSING ITEM
We pack orders carefully, but we’re human.
If we sent you the wrong item or something is missing from your order, contact us at skullsquad@nuklehed.com as soon as reasonably possible.
Include your order number and details about the problem.
If we made the mistake, we’ll work to make it right.
PRE-ORDERS & MADE-TO-ORDER PRODUCTS
Certain Nuklehed products may occasionally be offered as pre-orders, limited releases, or made-to-order merchandise.
These products may have longer processing times than standard in-stock merchandise.
When applicable, estimated production or shipping information will be provided on the product page, during checkout, or in the product description.
If your order contains both in-stock and pre-order merchandise, the entire order may be held until all merchandise is available unless otherwise stated.
MULTIPLE SHIPMENTS
Orders containing multiple items may occasionally be shipped in more than one package.
If this happens, you may receive separate tracking information for each shipment.
You will not be charged additional shipping solely because Nuklehed chooses to split an order into multiple shipments.
SHIPPING PROMOTIONS
Nuklehed may occasionally offer free or discounted shipping promotions.
These offers may be subject to:
- Minimum purchase amounts
- Specific shipping methods
- Geographic restrictions
- Promotional periods
- Other stated requirements
Unless otherwise stated, free-shipping promotions apply only to standard shipping and cannot be exchanged for cash or applied retroactively to previous orders.
U.S. SHIPPING
We currently ship to ALL 50 U.S. STATES only.
Shipping availability and available delivery methods may vary depending on the destination.
P.O. BOXES
We DO ship to P.O. Boxes.
Certain expedited or carrier-specific shipping services may not be available for P.O. Box addresses.
APO/FPO ADDRESSES
We DO currently ship to APO/FPO addresses.
Military-address deliveries may require additional transit time depending on the destination.
INTERNATIONAL SHIPPING
We DO NOT currently ship internationally.
If international shipping is offered: Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
International shipments may experience customs delays outside Nuklehed’s control.
ORDER CHANGES & CANCELLATIONS
Need to change something? Contact us as soon as possible at skullsquad@nuklehed.com.
We’ll do our best to help, but we move quickly.
Once an order has entered fulfillment, been packed, customized, or shipped, we may not be able to modify or cancel it.
If an order cannot be canceled, you may still be able to return eligible merchandise after receiving it in accordance with our Return & Refund Policy.
REFUSED & UNCLAIMED PACKAGES
If a shipment is refused, unclaimed, or returned to Nuklehed because of circumstances attributable to the customer, we may refund the eligible merchandise after it is returned to us.
Original shipping charges and return-to-sender charges may be deducted from the refund to the extent permitted by law.
RETURNS
Shipping an item back to Nuklehed is governed by our Return & Refund Policy.
Unless an item arrived damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs.
Please contact us before sending merchandise back.
QUESTIONS ABOUT YOUR ORDER?
We’re a small business, and there’s a real person behind every Nuklehed order.
If something doesn’t look right, reach out and give us a chance to help.
Nuklehed
Strictly T’s Inc
5783 Camp Rd
Hamburg, NY 14075
Email: skullsquad@nuklehed.com
Website: www.nuklehed.com
Work Hard. Play Harder.