RETURN & REFUND POLICY
Last Updated: September 17, 2026
At Nuklehed, we want you to be happy with your gear. If something isn’t right, we’ll do our best to make it right.
Please review the policy below before starting a return or exchange.
30-DAY RETURN POLICY
We accept eligible returns within 30 days of the date your order is delivered.
To qualify for a return, merchandise must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, pet hair, smoke, deodorant marks, or other signs of use
- In its original condition
- Returned with original tags attached, when applicable
You will also need your order number or other acceptable proof of purchase.
Nuklehed reserves the right to refuse a return if merchandise does not meet these requirements.
STARTING A RETURN
Before sending anything back, please contact us at:
skullsquad@nuklehed.com
Include:
- Your name
- Order number
- Item(s) you would like to return
- Reason for the return
If the item is damaged, defective, or incorrect, please include photos showing the issue.
Once your return request is approved, we will provide return instructions.
Please do not send merchandise back without first contacting us.
RETURN SHIPPING
Unless the return is the result of an error by Nuklehed or an item arrived damaged or defective, customers are responsible for return shipping costs.
Original shipping charges are non-refundable except when required by law or when the return results from an error by Nuklehed.
We recommend using a trackable shipping method when returning merchandise. Nuklehed is not responsible for return packages that are lost before being received by us.
REFUNDS
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after the refund is processed for the credit to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping charges are not refundable unless otherwise stated in this policy or required by applicable law.
EXCHANGES
Need a different size?
Please contact us at skullsquad@nuklehed.com within 30 days of delivery.
Because inventory can change quickly, we cannot guarantee that a replacement size, color, or style will be available.
If the requested item is unavailable, we may offer a refund or other available option.
Customers are responsible for return shipping on standard size or preference exchanges. If we sent the wrong item or the merchandise was defective, Nuklehed will cover the reasonable shipping costs associated with correcting the order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We screw up sometimes. If we do, we’ll make it right.
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged
- Defective
- Misprinted
- Incorrect
- Missing from your order
please contact us at skullsquad@nuklehed.com as soon as reasonably possible.
Include your order number, a description of the problem, and clear photographs when applicable.
If we determine that the merchandise is defective, damaged upon arrival, or incorrectly fulfilled by Nuklehed, we will provide an appropriate replacement or refund and will not charge you for the reasonable cost of returning the affected merchandise when a return is required.
Normal wear and tear, misuse, improper washing or drying, accidental damage, and damage occurring after delivery are not considered manufacturing defects.
FINAL SALE & NON-RETURNABLE ITEMS
The following items are generally FINAL SALE and cannot be returned or exchanged unless defective, damaged upon arrival, incorrectly fulfilled, or otherwise required by law:
- Clearance items specifically marked FINAL SALE
- Customized or personalized merchandise
- Gift cards
- Items that have been worn or washed
- Merchandise altered by the customer
- Merchandise damaged after delivery
- Items returned outside the 30-day return period
A sale or discounted item is not automatically final sale unless it is clearly identified as FINAL SALE at the time of purchase.
CUSTOM & PERSONALIZED ITEMS
Products made specifically for you—including customized, personalized, or otherwise made-to-order merchandise—cannot normally be returned or exchanged.
If we made an error on a custom item or the item arrived defective or damaged, contact us and we’ll work to correct the problem.
SIZING
Customers are responsible for selecting the correct size when ordering.
Please review available sizing information before placing your order.
Normal variations between garment brands, styles, fabrics, and manufacturing batches are not considered defects.
If you order the wrong size, you may request a return or exchange under our standard 30-day policy, provided the merchandise remains eligible for return.
WASHING & GARMENT CARE
Please follow the care instructions provided with your garment.
For decorated apparel, we generally recommend:
Wash cold. Turn it inside out. Don’t beat the hell out of your shirt.
Damage caused by improper washing, drying, ironing, bleaching, or other improper garment care is not considered a product defect.
SALE ITEMS
Unless specifically marked FINAL SALE, sale and promotional merchandise may be returned under the same 30-day policy described above.
Items clearly identified as FINAL SALE before purchase cannot be returned or exchanged except where required by law or when the item is defective, damaged upon arrival, or incorrectly fulfilled.
PROMOTIONAL & DISCOUNTED ORDERS
If an item purchased using a promotional code or discount is returned, the refund will be based on the actual amount paid for the returned item, not its regular retail price.
If a promotion requires purchasing multiple products to receive a discount, returning part of the order may affect the amount eligible for refund if that condition was clearly disclosed as part of the promotion.
GIFTS
Gift returns must meet the same eligibility requirements as standard returns.
If you received a Nuklehed product as a gift, please contact us at skullsquad@nuklehed.com before returning it.
Proof of purchase may be required.
Unless otherwise required by law, refunds are issued to the original purchaser’s payment method. When appropriate, we may offer an exchange or store credit for an eligible gift return.
REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the customer, we may refund the merchandise cost after the package is received, less non-refundable shipping charges, to the extent permitted by law.
Additional shipping charges may apply if you request that the order be shipped again.
LOST OR STOLEN PACKAGES
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package.
You should also contact the shipping carrier.
If you still cannot locate the package, contact us at skullsquad@nuklehed.com and we’ll help determine the appropriate next steps.
A carrier’s delivery confirmation does not prevent us from reviewing an individual situation, but replacement or refund eligibility will depend on the circumstances.
RETURN ABUSE
We reserve the right to limit or refuse returns in cases involving suspected fraud, excessive or abusive returns, merchandise that has been worn and returned, altered merchandise, or other misuse of this policy, to the extent permitted by applicable law.
CANCELED ORDERS
If you need to cancel an order, contact us as quickly as possible.
We’ll do our best to accommodate your request, but orders that have already entered production, fulfillment, or shipment may not be able to be canceled.
If Nuklehed cancels an order before shipment, you will receive a refund of amounts paid for the canceled merchandise and applicable charges.
YOUR LEGAL RIGHTS
Nothing in this Return & Refund Policy is intended to limit rights or remedies available to consumers under applicable federal, state, or local law.
If applicable law provides you with rights greater than those described in this policy, those legal rights will apply.
QUESTIONS?
We’re a small business and real people are behind every Nuklehed order. If there’s a problem, reach out and give us a chance to make it right.
Nuklehed
Strictly T’s Inc
5783 Camp Rd
Hamburg, NY 14075
Email: skullsquad@nuklehed.com
Website: www.nuklehed.com
Work Hard. Play Harder.